Compliance & Regulatory
At MyScanHub, patient safety, regulatory compliance and clinical governance are at the heart of everything we do. Our healthcare services operate within a robust framework of UK healthcare regulation, professional standards and data protection rules. We are committed to delivering safe, ethical and high-quality diagnostic services you can trust.
Who is MyScanHub?
MyScanHub is an independent healthcare provider based at Bluewater Shopping Centre.
MyScanHub Ltd is a trading name of Grove Hospitals Radiology Ltd
Regulated by the Care Quality Commission (CQC)
- Registered in England & Wales (Company No: 16705880)
- Fully compliant with UK GDPR and the Data Protection Act 2018
Grove Hospitals Radiology Ltd
Company No: 15621894
Correspondence: 277–279 Chiswick High Road, London, W4 4PU
Email: info@groveradiology.co.uk
Care Quality Commission (CQC)
MyScanHub is registered with the Care Quality Commission (CQC). Our centre meets the CQC’s fundamental standards of:
- Safe care and treatment
- Qualified and competent clinical staff
- Clear patient safety protocols
- Effective clinical governance
- Transparent consent processes
- Respect and dignity
- Patient feedback and continuous improvement
We undergo regular reviews, audits and quality checks to ensure ongoing compliance.
Clinical Governance & Professional Oversight
Our clinical governance framework is led by UK-qualified and registered healthcare providers, ensuring the highest level of accountability and clinical decision-making.
We comply fully with:
- GMC Good Medical Practice
- All our Consultant Radiologists are UK qualified and GMC registered
- IR(ME)R guidance for medical imaging
- Clinical audit and peer-review procedures
- Subspecialist reporting and second-opinion pathways
All scans are performed and interpreted by suitably qualified, experienced and credentialed healthcare professionals.
Radiation and MRI Safety
We follow industry-leading safety standards for MRI and ultrasound.
Our protocols follow:
- MHRA device safety recommendations
- MRI Safety Zones and RF, SAR and magnet safety guidelines
- Emergency and patient-extraction pathways
- Safety screening for medical implants, pregnancy and devices
MyScanHub adheres to current clinical safety frameworks, staff training standards and robust incident reporting procedures.
Patient Information & Digital Data Security
Protecting your information is essential to us. We comply with all relevant privacy and cybersecurity requirements, including:
- UK GDPR and Data Protection Act 2018
- Secure encrypted imaging and report delivery
- Strict confidentiality and access control
- Audit trails and cybersecurity safeguards
Your scan images and reports are stored securely, with access available to you at any time through our encrypted online platform.
ICO Registration reference: ZB713862
Consent, Information and Patient Rights
Every patient has the right to clear, accessible and transparent information. We ensure:
- Valid informed consent before any scan
- Clear explanation of the procedure and benefits
- Options for chaperones or same-gender staff where available
- Clear pricing and no hidden fees
- Optional communication with your GP or specialist healthcare provider
Patients have the right to ask questions, decline treatment and request a second opinion.
Safeguarding & Duty of Care
We maintain formal safeguarding processes for adults and vulnerable individuals, including:
- Safeguarding-trained staff
- Clinical escalation pathways
- Mandatory DBS checks
- Governance of clinical decision-making
Our team is trained to recognise, escalate and respond to safeguarding concerns swiftly and appropriately.
Equipment & Quality Assurance
All imaging equipment meets UK and international medical device standards, and is subject to:
- Routine maintenance and calibration
- External and internal QA testing
- Daily safety checks
- Equipment servicing schedules
We work only with approved medical device manufacturers and certified equipment installers.
Complaints, Patient Feedback & Continuous Improvement
MyScanHub welcomes patient input and uses feedback to continuously enhance our services.
We offer:
- A clear complaints procedure
- Swift investigation and response to concerns
- Patient satisfaction monitoring
- Ongoing service improvement and clinical audit
To find out more or to make a complaint please email us at: info@myscanhub.com
Insurance & Indemnity
All clinical staff are:
- Fully indemnified
- Covered by professional registrations
- Chartered or licensed healthcare practitioners
Our services meet the standards required by leading private healthcare insurers.
Carbon Reduction Plan
Modern Slavery and Human Trafficking Statement
Our Commitment
We are committed to delivering:
- Safe and trusted diagnostic imaging
- Consultant-led clinical care
- Transparent regulation and protection for patients
- Compliance with national and international standards
We go beyond minimum requirements — because your health deserves nothing less.